Frequently Asked Questions
How often do you conduct tours and excursions?
We operate year-round and offer tours and excursions daily, weather permitting. Due to high traffic volume on the lake, we are closed on major holiday weekends, Memorial and Labor Day weekends. We are closed on Christmas Day and New Year’s Day. Check our Tours & Excursions page for full details about specific bookings. Every once in a while, we have been known to take a company hiatus to give our crew much needed time off with their families. All available tours and excursions are listed on our Book Now page.
How do I make a reservation?
To make a reservation, you can Book Online on our website, call our Reservations Department at 928-716-8687 or you can visit us at our Dock House located on the Waterfront in the London Bridge English Village.
When is payment due?
Payment is due at the time of reservation if you Book Online and if you book with us at our Dock House. If your reservation is made through our Reservations Department, we require a credit card to secure the reservation and payment is due upon check in.
What is the Cancellation Policy?
We require a 24 hour notice to cancel a reservation at no charge. We will issue a full refund for the reservation if cancelled 24 hours prior to departure time. All cancellations received after 24 hours prior to departure time will be charged the full amount.
What happens if the weather is bad?
Safety is our main priority. The Captains monitor the weather daily and if the conditions become unsafe or unfavorable during tour time, the tours and excursions will be cancelled. A full refund will be provided if we are unable to reschedule you for another tour or excursion.
Do I need to create a Customer Account to book a reservation online?
No, you do not need to to create a Customer Account to book a reservation online. The benefit of creating a Customer Account is that you are able to manage all your reservations in one place and can save time when making another reservation.
What does Waitlist mean?
When you see the Waitlist option, it means the tour or excursion is currently full but you can register on a waitlist. If we receive a cancellation you will be notified that seats are available and you can book for the requested tour or excursion.
Do you offer any discounts?
Sorry we do not offer discounts.
How long before departure do I need to arrive?
We require that you check in at our Dockhouse 15 minutes prior to departure time.
Where do we board the vessels?
The Sunset Charter & Tour Co. dock is located on the Waterfront in the London Bridge English Village. The best GPS address to use is the Lake Havasu Visitor Center at 110 English Village, Lake Havasu City, AZ 86403.
Is there parking at your location?
Yes, there is free parking available at the London Bridge English Village.
Is there shuttle service available to your location?
Yes, there are several local shuttle services available at reasonable prices. Uber and Lyft are both available throughout the city.
Do your vessels meet US Coast Guard Regulations?
Yes, our vessels meet all required regulations and are inspected annually by the US Coast Guard.
How many passengers do your vessels accommodate?
Serenity Now accommodates 6 passengers and Kon Tiki Canyon Cruiser accommodates 18 passengers.
Are your tours and excursions suitable for small children?
Young children fare better on our shorter tours aboard Kon Tiki Canyon Cruiser. A carrier is recommended for infants to keep them comfortable while underway.
Are your vessels covered?
Kon Tiki Canyon Cruiser does have a fixed canopy. Serenity Now’s canopy is up during day excursions and is retracted for the evening excursions to provide an unobstructed view.
Are there restrooms on board your vessels?
Serenity Now is equipped with a restroom. Kon Tiki Canyon Cruiser does not have a restroom on board. There are restrooms near our docks in the London Bridge English Village to be used prior to departure and upon return. In case of an urgent need, there are places on the lake in which the Captain can make an emergency restroom stop.
How fast are your vessels?
Once we are out of the slow zones and underway, our cruising speed is a comfortable 17 mph.
Are there Life Jackets on board your vessels?
Yes, we are required by the US Coast Guard to have life jackets on board for each passenger in the event of an emergency.
Are children required to wear Life Jackets on board your vessels?
Yes, Arizona State Law requires all Children age 12 years and younger must wear a Life Jacket onboard a vessel and while the vessel is underway. We have Life Jackets for the children and we will fit them properly prior to departure.
What do I wear on the tours and excursions?
In the winter we recommend layering clothes and light jackets. In the summer months we suggest dressing cool and comfortable. We also recommend hats, sunglasses and sunscreen all year round.
Is there food and beverage available on board?
We provide complimentary bottled water on all our tours and excursions. You are allowed to bring any other type of beverage, including alcohol on board and any lite snacks you prefer. We serve a picnic lunch on our Topock Gorge Experience.
Are your vessels accessible for persons with disabilities?
Yes, Serenity Now is wheelchair accessible. Kon Tiki Canyon Cruiser can fit a small travel wheelchair onboard with a width up to 30 inches. Items brought for assistance can be stored and will be locked up on our dock. Our docks have ramps down to both vessels.
Do you allow animals on board your vessels?
We only allow Service Animals aboard our vessels.
Can we swim during the tours and excursions?
Swimming is allowed during our Topock Gorge Experience and Private Charters.
